I immediately called T-mobile and was told that there is nothing they could do. They claim that in June they had told me I could not download data in my phone. That it was in their "notes,'' of which I have no copy.

I tried to explain that I had not downloaded anything since I had free Internet in the room and would have no need to use the phone for that. Also, most of the downloads were in the middle of the night when I was asleep.

They insisted that they explained to me in June about these charges but they did not. In June I had called to inquire about the service since I had just switched from the blackberry pearl to the blackberry curve and I had to call several times, since each representative gave me a different answer. But that is not in their "notes.'' This is totally outrageous.

-- Lydia Bulas, Miami

A.We forwarded your issue to T-Mobile, and you said that a representative contacted you, but the company is standing by its decision.

You also filed a complaint with the Florida Department of Agriculture & Consumer Services, which said it attempted to mediate your complaint, but was unable to assist you.

The department said you may consider contacting an attorney or filing a small claims action in county court.

source: www.miamiherald.com